Welcome to Wolverhampton Carpet Ltd. These Terms & Conditions apply to the use of our website, products, quotations, orders, delivery, and flooring services. By using our website or placing an order with us, you agree to the terms below.

1. Business Information

Business Name: Wolverhampton Carpet Ltd
Address: 8A Cleveland Street, Wolverhampton, WV1 3HH, United Kingdom
Email: info@wolverhamptoncarpetltd.co.uk
Phone: +44 1902 771236

2. Products and Services

Wolverhampton Carpet Ltd supplies flooring products, including carpets, vinyl, hard flooring, artificial grass, and related flooring accessories.

We may also offer measuring, delivery, fitting, and installation services depending on the customer’s requirements and location.

Product images, colours, textures, and finishes shown on our website are for guidance only. Actual colours and appearance may vary slightly due to screen settings, lighting, manufacturing batches, and product materials.

3. Quotations and Pricing

All prices and quotations are provided in good faith based on the information available at the time.

A quotation may change if:

  • Measurements are incorrect or incomplete
  • Additional work is required
  • Subfloor preparation is needed
  • Product availability or supplier pricing changes
  • Delivery or fitting requirements change
  • The customer requests changes to the order

Unless stated otherwise, quotations are valid for a limited period and may be withdrawn or revised at any time before payment or order confirmation.

4. Orders

An order is only confirmed once we have accepted it and any required payment or deposit has been received.

Customers must ensure all order details are correct, including product type, colour, measurements, delivery address, fitting requirements, and contact details.

Once an order has been processed, cut, ordered from suppliers, or prepared for delivery/fitting, changes or cancellations may not always be possible.

5. Measurements

Customers are responsible for providing accurate measurements unless we carry out a professional measuring service.

Where we provide measuring services, the customer must ensure access is available to all required areas.

We are not responsible for issues caused by inaccurate measurements provided by the customer.

6. Deposits and Payments

We may require a deposit before processing an order or booking a fitting/installation.

The remaining balance must be paid as agreed, usually before or on completion of delivery or fitting.

We reserve the right to delay delivery, fitting, or release of products until payment has been received.

All products remain the property of Wolverhampton Carpet Ltd until full payment has been received.

7. Delivery

We will make reasonable efforts to deliver products within the agreed timeframe. However, delivery times are estimates and may be affected by supplier delays, stock availability, transport issues, or circumstances beyond our control.

Customers must ensure someone is available to receive the delivery at the agreed address and time.

If delivery fails due to incorrect information, lack of access, or customer unavailability, additional delivery charges may apply.

8. Fitting and Installation

Where fitting or installation is arranged, the customer must ensure:

  • The fitting area is clear and accessible
  • Old flooring, furniture, or obstacles are removed unless otherwise agreed
  • Electricity and lighting are available where needed
  • The property is safe for our fitters to work in
  • Any pets or children are kept away from the work area

Additional charges may apply for:

  • Moving furniture
  • Removing old flooring
  • Door trimming
  • Subfloor preparation
  • Unexpected repairs or levelling
  • Additional materials or labour

We are not responsible for delays or extra costs caused by poor access, unsuitable subfloors, damp, uneven surfaces, hidden damage, or other site-related issues.

9. Product Availability

All products are subject to availability. If a product becomes unavailable after an order is placed, we will contact you to offer an alternative product, revised timeframe, or refund where applicable.

10. Cancellations

Cancellation rights depend on the type of order.

Made-to-measure, cut-to-size, special order, personalised, or custom flooring products may not be eligible for cancellation once processing has started.

For standard stock items, cancellations may be accepted if the order has not yet been processed, delivered, fitted, or collected.

Any cancellation request should be made as soon as possible by contacting:

info@wolverhamptoncarpetltd.co.uk

11. Returns and Refunds

Returns may be accepted for eligible standard products if they are unused, undamaged, in original condition, and returned within the agreed period.

We may refuse returns for:

  • Cut-to-size flooring
  • Made-to-measure products
  • Special order items
  • Installed or fitted products
  • Used or damaged products
  • Products damaged after delivery or collection

Refunds will be processed using the original payment method where possible.

Delivery, fitting, and service charges may not be refundable once the service has been provided.

12. Faulty or Damaged Goods

Customers should inspect products as soon as possible after delivery or collection.

If goods are faulty, damaged, or incorrect, please contact us promptly with your order details and photographs where possible.

We may offer a repair, replacement, refund, or suitable alternative depending on the circumstances.

We are not responsible for damage caused by misuse, incorrect cleaning, poor maintenance, unsuitable conditions, or third-party installation.

13. Customer Responsibilities

Customers are responsible for:

  • Providing accurate order and contact details
  • Checking product suitability before purchase
  • Ensuring correct measurements
  • Preparing the property for fitting
  • Following product care and maintenance instructions
  • Reporting any issues promptly

14. Website Use

You agree not to misuse our website, attempt to gain unauthorised access, upload harmful content, or use our website for unlawful purposes.

We aim to keep our website accurate and available, but we do not guarantee that it will always be error-free, uninterrupted, or fully up to date.

15. Intellectual Property

All website content, including text, images, logos, branding, design, and layout, belongs to Wolverhampton Carpet Ltd or its authorised content providers.

You may not copy, reproduce, distribute, or use our content without written permission.

16. Limitation of Liability

We are not liable for indirect, incidental, or consequential losses, including loss of profit, business interruption, or loss of opportunity.

Nothing in these Terms & Conditions limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence.

17. Events Outside Our Control

We are not responsible for delays or failure to perform our obligations caused by events outside our reasonable control, including supplier delays, transport disruption, extreme weather, accidents, strikes, technical issues, or other unforeseen circumstances.

18. Privacy

Your personal information will be handled according to our Privacy Policy.

Please read our Privacy Policy to understand how we collect, use, and protect your data.

19. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with the updated date.

20. Governing Law

The laws of England and Wales govern these Terms & Conditions.

Any disputes will be subject to the courts of England and Wales.

21. Contact Us

For any questions about these Terms & Conditions, please get in touch with us:

Wolverhampton Carpet Ltd
8A Cleveland Street
Wolverhampton
WV1 3HH
United Kingdom

Email: info@wolverhamptoncarpetltd.co.uk
Phone: +44 1902 771236