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Privacy Policy

Last updated: 18 May 2026

At Wolverhampton Carpet Ltd, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, contact us, or purchase our products and services.

1. Business Information

Business Name: Wolverhampton Carpet Ltd
Address: 8A Cleveland Street, Wolverhampton, WV1 3HH, United Kingdom
Email: info@wolverhamptoncarpetltd.co.uk
Phone: +44 1902 771236

2. Information We Collect

We may collect the following information when you use our website or contact us:

  • Your name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order details
  • Payment-related information
  • Messages or enquiries you send to us
  • Website usage data, such as pages visited and browser information

3. How We Use Your Information

We use your personal information to:

  • Process and manage your orders
  • Provide quotations and respond to enquiries
  • Arrange delivery, fitting, or installation services
  • Contact you regarding your order or enquiry
  • Improve our website, products, and customer service
  • Send important service updates
  • Meet legal, tax, and accounting requirements

We do not sell your personal information to third parties.

4. Payment Information

If you make a payment through our website or another payment provider, your payment details may be processed securely by third-party payment services. We do not store full card details on our website.

5. Sharing Your Information

We may share your information with trusted third parties only when necessary, such as:

  • Delivery or courier companies
  • Payment processors
  • Website hosting providers
  • IT and security service providers
  • Accountants, legal advisers, or authorities, where legally required

All third parties are expected to handle your data securely and only use it for the purpose required.

6. Cookies

Our website may use cookies to improve user experience, analyse website traffic, and support website functionality.

Cookies may help us understand how visitors use our website and allow certain features to work properly. You can disable cookies through your browser settings, but some parts of the website may not function correctly.

7. Marketing Communications

We may contact you with offers, updates, or promotions only where you have given consent or where permitted by law.

You can unsubscribe or request to stop receiving marketing messages at any time by contacting us at:

info@wolverhamptoncarpetltd.co.uk

8. How We Store and Protect Your Data

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure.

Your information is stored securely and only accessed by authorised persons who need it to provide our services.

9. How Long We Keep Your Information

We only keep your personal information for as long as necessary, including for:

  • Completing orders and services
  • Customer support
  • Legal and tax record keeping
  • Business administration

When your data is no longer needed, we will securely delete or anonymise it.

10. Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data
  • Ask us to correct incorrect information
  • Request deletion of your personal data
  • Object to certain types of processing
  • Request restriction of processing
  • Request a copy of your data
  • Withdraw consent for marketing communications

To exercise your rights, please contact us at:

info@wolverhamptoncarpetltd.co.uk

11. Contact Forms and Enquiries

When you submit a contact form or enquiry through our website, we use the details you provide to respond to your request. We may keep enquiry records for customer service and business purposes.

12. Links to Other Websites

Our website may include links to third-party websites. We are not responsible for the privacy practices, content, or security of those websites. We recommend reading their privacy policies before providing any personal information.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

14. Contact Us

For any questions about this Privacy Policy or how your information is handled, please contact us:

Wolverhampton Carpet Ltd
8A Cleveland Street
Wolverhampton
WV1 3HH
United Kingdom

Email: info@wolverhamptoncarpetltd.co.uk
Phone: +44 1902 771236