Last updated: 18 May 2026

At Wolverhampton Carpet Ltd, we want our customers to be happy with their flooring products and services. This Refund and Returns Policy explains when returns, refunds, exchanges, or replacements may be accepted.

1. Business Information

Business Name: Wolverhampton Carpet Ltd
Address: 8A Cleveland Street, Wolverhampton, WV1 3HH, United Kingdom
Email: info@wolverhamptoncarpetltd.co.uk
Phone: +44 1902 771236

2. General Returns Policy

Returns may be accepted for eligible standard stock items, provided that the product is:

  • Unused
  • Undamaged
  • In its original condition
  • In its original packaging where applicable
  • Returned within the agreed return period
  • Accompanied by proof of purchase

To request a return, please contact us first at:

info@wolverhamptoncarpetltd.co.uk

Please do not return any product without contacting us first.

3. Non-Returnable Items

Due to the nature of flooring products, some items cannot be returned unless they are faulty or incorrect.

We may not accept returns for:

  • Cut-to-size carpets
  • Cut-to-size vinyl flooring
  • Made-to-measure flooring
  • Special order products
  • Custom or personalised orders
  • Flooring that has been fitted or installed
  • Products that have been used, altered, damaged, or marked
  • Products damaged due to incorrect storage, handling, cleaning, or installation by a third party

4. Made-to-Measure and Cut Flooring

Many flooring products are cut or ordered specifically for each customer. Once these products have been cut, prepared, ordered from a supplier, or made to your requirements, they may not be eligible for cancellation, return, or refund unless they are faulty or supplied incorrectly.

Customers are responsible for checking measurements carefully before confirming an order.

5. Faulty, Damaged, or Incorrect Items

If you receive a product that is faulty, damaged, or incorrect, please contact us as soon as possible.

You may be asked to provide:

  • Proof of purchase
  • Photos or videos of the issue
  • A description of the fault or damage
  • Order details
  • Delivery or collection details

Once we have reviewed the issue, we may offer one of the following:

  • Replacement
  • Repair
  • Exchange
  • Partial refund
  • Full refund where appropriate

Faulty or damaged goods must be reported promptly so we can resolve the matter properly.

6. Inspection on Delivery or Collection

Customers should inspect all products at the time of delivery or collection.

If there is visible damage, missing items, or an incorrect product, please notify us as soon as possible.

We may not be responsible for damage reported after the product has been stored, moved, cut, altered, or installed.

7. Fitted or Installed Products

Once flooring has been fitted or installed, returns are generally not accepted unless there is a confirmed product fault or installation issue caused by our service.

We are not responsible for problems caused by:

  • Incorrect customer measurements
  • Unsuitable subfloor conditions
  • Damp, moisture, or uneven surfaces
  • Incorrect cleaning or maintenance
  • Damage caused after fitting
  • Installation carried out by a third party
  • Normal wear and tear

8. Refunds

If your refund is approved, we will process it using the original payment method where possible.

Refund times may vary depending on your bank or payment provider.

Delivery charges, fitting charges, measuring fees, and other service charges may not be refundable once the service has been completed.

9. Exchanges

Where possible, we may offer an exchange for eligible products. Exchanges are subject to product availability and condition.

If the replacement product is more expensive, the customer will need to pay the difference. If it is cheaper, we may refund the difference where applicable.

10. Return Delivery Costs

Unless the product is faulty or supplied incorrectly, the customer may be responsible for return delivery costs.

Products must be returned safely and securely. We recommend using a tracked or insured delivery service where appropriate.

11. Cancellations

Cancellation requests should be made as soon as possible by contacting us.

Orders may not be cancelled once:

  • The product has been cut to size
  • The product has been specially ordered
  • The product has been prepared for fitting
  • The fitting date has been confirmed and work has started
  • The order has already been delivered or collected

12. How to Request a Return or Refund

To request a return, exchange, or refund, please contact us with your order details:

Email: info@wolverhamptoncarpetltd.co.uk
Phone: +44 1902 771236

Please include:

  • Your full name
  • Order number or proof of purchase
  • Contact details
  • Product details
  • Reason for return or refund request
  • Photos if the product is damaged, faulty, or incorrect

13. Contact Us

For any questions about this Refund and Returns Policy, please contact us:

Wolverhampton Carpet Ltd
8A Cleveland Street
Wolverhampton
WV1 3HH
United Kingdom

Email: info@wolverhamptoncarpetltd.co.uk
Phone: +44 1902 771236